Frequently Asked Questions
Everything you need to know about your FragFlex experience.
Are your fragrances authentic?
Absolutely. At FragFlex, we guarantee that all our perfumes and colognes are 100% authentic, sourced directly from authorized distributors or the original designers.
How long will my shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your scent sooner.
What is your return policy for opened bottles?
To maintain hygiene standards, we only accept returns on unopened and sealed packaging within 30 days of purchase. We recommend trying our sample sizes before committing to a full bottle.
Do you offer international shipping?
Currently, FragFlex ships to over 20 countries worldwide. Please note that international orders may be subject to customs duties and longer transit times depending on your location.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the notes, store your fragrance in a cool, dark place away from direct sunlight and extreme humidity, such as a bedroom dresser rather than a bathroom.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.